Backend · Web Applications · Automation · Data

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I'm Baha Edine Taouai, a backend developer and automation engineer building web applications, backend systems, automation workflows, data tools and enterprise integrations.

My background in technical operations, leadership and process engineering helps me build software around real operational needs — not just technical specifications.

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6+Years Experience
HPEnterprise Scale
PythonCore Stack
Ariana / Greater Tunis, Tunisia
Available for opportunities
Dynamics 365
Dataverse
FetchXML
FastAPI
Validation
Rules
Excel
Graph API
Enterprise Stack
Operational Use
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Web Applications·Backend Systems·APIs·Automation·Data & Integrations

Backend

Python·FastAPI·Django

Automation

APIs·Reporting·Workflows

Enterprise

Dataverse·Graph·MSAL

Infrastructure

PostgreSQL·Redis·Linux
01 / Selected Work

Engineering that solves real problems

CASE STUDY
Case Study

D365Mailer

Internal / Private Enterprise Automation Platform

An internal Python/FastAPI platform that transforms Dynamics 365 operational data into validated reports, automated workflows and controlled email delivery.

Built around configurable automation, validation & error handling, reliability & traceability, Excel reporting, and Microsoft Graph delivery — using Dataverse/FetchXML → FastAPI/Python architecture.

System Architecture
Active
Dynamics 365 / Dataverse
FetchXML Query Layer
FastAPI Backend Core
Validation / Rules Engine
Excel Reports
Graph Delivery
Backend
PythonFastAPI
Enterprise
DataverseGraphMSAL
Data
PandasSQLExcel
Reliability
ValidationLoggingTesting
Internal Enterprise Platform
System Topology
Active System
01 Enterprise Source
Dynamics 365Dataverse
02 Query Layer
FetchXMLAuthentication
03 Core Backend
FastAPIEndpoints
04 Processing
Business RulesValidation
05 Output
Excel ReportsGraph Email
Automated reporting
Data validation
Scheduling
Error handling
Traceable execution
Controlled delivery
tuniatlas.com
Explore Opportunities →
LIVE PRODUCT
Live Product

TuniAtlas

Live Public Product

A Django-based web platform designed around international technology career opportunities for Tunisian talent.

Technical Stack
Django
PostgreSQL
Redis
Celery
HTMX
Tailwind
Alpine.jsVPS/Linux
Visit TuniAtlas →

Explore more on GitHub

Check out my repositories for more projects and experiments

Explore GitHub →
02 / Experience

From operations to engineering

Six-plus years across enterprise technical support and leadership, now focused on backend engineering, internal platforms and automation — with operational domain expertise behind the software I build.

Current Role
Sep 2024 — Present

Enterprise Automation Engineer (Internal Platforms) | VAS EMEA Subject Matter Expert

HP Inc.

Internal Platforms · Backend Engineering · Enterprise Automation

Current focus: end-to-end engineering of D365Mailer, an internal Python/FastAPI platform for enterprise reporting and automation. I design the architecture, plan technical changes, develop backend features, integrate Dynamics 365/Dataverse and Microsoft Graph, build and execute tests, deploy releases, troubleshoot production issues, and work directly with stakeholders to turn operational requirements into reliable software. I continue to provide VAS EMEA SME and process support as a secondary backup responsibility.

  • Architecture & end-to-end development of D365Mailer
  • Python / FastAPI backend engineering
  • Dynamics 365, Dataverse, FetchXML & Microsoft Graph integrations
  • Testing, validation, deployment & production troubleshooting
  • Technical planning, requirements & stakeholder coordination
  • Backup VAS EMEA SME / process support
Nov 2023 — Sep 2024

Senior Technical Support Team Leader

HP Inc.

Technical Support Leadership · NWE & ISE

Led technical-support operations across Northwest Europe and ISE, with broader responsibility for performance, quality, backlog, escalations, operational coordination, training and service continuity across international teams.

  • Technical-support leadership across NWE & ISE
  • Performance, quality & backlog management
  • Escalations & operational coordination
  • Training, coaching & stakeholder communication
Aug 2021 — Nov 2023

Team Leader

HP Inc.

VAS Northern Europe & ISE

Led and coached approximately 15–18 technical-support agents, managing daily performance, SLA and backlog, case quality, escalations, workload, training and operational continuity.

  • Led & coached 15–18 support agents
  • KPI, SLA, backlog & quality management
  • Escalations, onboarding & training
  • Operational & process improvement
Dec 2019 — Jul 2021

Technical Support Agent

HP Inc.

Managed Print Services · EMEA Technical Support

Provided English-language technical support for HP Managed Print Services customers across UKI, MEMA and wider EMEA environments through calls, email, CRM cases and ticketing systems.

  • Customer-facing technical troubleshooting
  • UKI, MEMA & wider EMEA support
  • Incident, case & escalation management
  • SLA, quality & structured follow-up
The Foundation

Operations gave me the problems.

Support

Close to users and incidents

Leadership

Teams and performance

Processes

Workflows and procedures

Reporting

Metrics and KPIs

The Solution

Engineering gave me the tools.

Python

Core programming language

APIs

Integration & services

Automation

Workflow automation

Backend

Systems & architecture

My career started close to users, incidents, SLAs and operational processes. Moving through team leadership and process ownership exposed me to recurring problems that could be solved more effectively with software.

Today I apply that operational context directly to backend engineering, internal platform development, APIs, automation and system design.

03 / Skills

Technical capabilities

Backend Engineering

PythonFastAPIDjangoNode.jsExpress.jsREST APIsSQLAlchemyJavaScriptSQL

Data & Databases

PostgreSQLMongoDBPandasExcelData ProcessingPower BI

Enterprise Integration

Microsoft GraphDynamics 365DataverseFetchXMLMSALAPI Integration

Automation

Python AutomationWorkflow AutomationReportingPower AutomateUiPathValidationNotifications

Frontend

ReactNext.jsHTMXTailwind CSSAlpine.jsHTML/CSS

Infrastructure & Tools

GitGitHubLinuxRedisCeleryCaddyVPSPostman

AI-Assisted Engineering

AI-Assisted CodingCoding AgentsLLM AnalysisDevelopment Automation

What I Build

Technologies I use to solve real problems.

Web Applications

Full-stack web applications with modern frameworks and clean architectures

Backend Systems & APIs

RESTful APIs, microservices, and robust backend infrastructure

Automation & Integrations

Workflow automation, enterprise integrations and process optimization

Data Processing & Reporting

Data pipelines, analytics dashboards and business intelligence tools

Enterprise/Internal Tools

Custom business tools, CRM extensions and internal platforms

Developer & Operations Utilities

CLI tools, deployment scripts and developer productivity tooling

04 / Approach

How I Build

01

Understand

Understand the problem before building. Software should solve actual needs, not just look good on an architecture diagram.

02

Design

Separate responsibilities and keep systems maintainable. Prefer clear architecture, explicit business logic and reusable services.

03

Build

Ship working software iteratively. Focus on core functionality first, then refine based on real usage and feedback.

04

Verify

Trust evidence, not assumptions. Test, monitor and validate systems before relying on them in production.

05 / About

Building systems that actually work

I'm a software developer with a background spanning technical support, team leadership, process ownership and enterprise operations.

That experience gives me a practical perspective on software engineering: I care about reliability, maintainability and whether a system actually solves the problem it was built for.

My current focus is building web applications, backend systems, automation workflows, data tools and enterprise integrations using Python, modern frameworks and solid engineering practices.

Based In
Ariana / Greater Tunis, Tunisia
Primary Focus
Backend & Full-Stack
Core Stack
Python
Side Project
TuniAtlas
06 / Contact

Have something worth building?

I build web applications, backend systems, automation workflows, data and reporting tools, and enterprise integrations. If you have a technical problem worth solving, let's talk.

Start a Conversation

Email

baha.edine.taouai@gmail.com

LinkedIn

linkedin.com/in/taouai

GitHub

github.com/TaouaiB

Location

Ariana / Greater Tunis, Tunisia

Email Me
LinkedIn Profile

Or explore my work on GitHub